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Integration of Support Functions
INDUSTRY
Food Service & Hospitality
CLIENT
Swiss group in food service and hospitality with several subsidiaries
ROLE
Project management, steering of the sub-projects, reporting to the steering committee
SITUATION & CHALLENGE
Until then, one company of the group had its support functions run by a sister company. The services were now to come from the parent company. Finance, payroll, HR, IT, legal and the board secretariat were all affected. Processes, regulations and responsibilities had grown over the years, were incompletely documented and cleanly delineated in no contract at all.
APPROACH
We first captured the existing procedures and responsibilities in each division and made visible what had to be taken over, what redefined and what discontinued. From this came the requirements for the future service relationship, the process concepts for each of the sub-projects and an agreement between the two companies. We ran the project across four phases, steered the sub-projects, tracked the open items and reported to the steering committee on a monthly basis.
OUTCOME & CLIENT VALUE
The support functions went into operation on schedule at the turn of the year – without interruption to day-to-day business. The management and support processes now run in the parent company, the synergies are realised, the remaining topics sit with those responsible. A survey secured the experience for future projects. The structure and the foundations came from Desigon, the decisions stayed with the steering committee.
SERVICES
Understand
Process Analysis
Surveys & Interviews
Requirements Management
Shape
Concept Development
Decision Bases
Deliver
Management Support
Process Management
Project Management
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