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Project Management of a Digitalisation Strategy
INDUSTRY
Food Service & Hospitality
CLIENT
Swiss group of companies in food service and hospitality
ROLE
Project management, PMO, sparring partner to the executive board, coordination of external partners
SITUATION & CHALLENGE
The group wanted to set up its digitalisation strategically, with an external consultancy supplying the method. The undertaking touched every area, from food service and hospitality through to IT, HR and procurement. What it called for was internal leadership that steers the project, tests the results on their merits and makes sure the strategy later turns into projects.
APPROACH
We took on internal project management including the PMO: schedule, cost, risks and status reporting to the executive board and the board of directors. We coordinated the core team, the divisions and the external consultancy across interviews and workshops. The emerging strategy we tested and challenged continuously, rather than simply accepting it. In parallel we prepared the handover: directions, roadmap and immediate measures, prepared so they could be decided on.
OUTCOME & CLIENT VALUE
The executive board and the board of directors approved strategy, roadmap and immediate measures. Every deliverable was in place, the project stayed under budget, the identified risks did not materialise. The roadmap passed into the line organisation, and the prioritised initiatives started as projects of their own. The leadership and the foundations came from Desigon, the strategic decisions stayed with the committees.
SERVICES
Understand
Surveys & Interviews
Shape
Ideation & Solution Development
Decision Bases
Deliver
Management Support
Project Management
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