top of page
From a Detail Question to a System Question
INDUSTRY
Food Service & Hospitality
CLIENT
Swiss food service group with several companies and operations across Switzerland
ROLE
Project management of the preliminary project, consulting, sparring partner to the executive board
SITUATION & CHALLENGE
The group’s article data was held inconsistently across a large number of decentralised databases. Analyses of individual operations were possible, a view across the entire group barely possible. The mandate was to analyse the topic, develop a target picture and prepare a main project. How far the causes reached beyond the point-of-sale systems was open at the outset.
APPROACH
We captured the current situation systematically: systems, interfaces, data flows, processes and responsibilities. In interviews and workshops we gathered pain points and requirements and condensed them into a target picture for each division. What emerged was a grown landscape of dozens of systems and even more interfaces. We separated what belonged to the relevant data from what pointed beyond it – and turned both into structured project proposals and work packages.
OUTCOME & CLIENT VALUE
The analysis made visible that the central operational data was only a symptom: the system landscape, digitalisation and the processes all have to be addressed at their root. Instead of one isolated project, there was now a focused project and several clearly delineated follow-up initiatives. The analysis and the foundations came from Desigon, the decisions stayed with the executive board.
SERVICES
Understand
Problem & Root Cause Analysis
Research & Groundwork
Process Analysis
Surveys & Interviews
Requirements Management
Shape
Ideation & Solution Development
Concept Development
Decision Bases
Deliver
Management Support
Project Management
bottom of page